Sales Performance

Develop consistent processes and systems to boost close rates. Monitor, track, and adjust in order to maximize the performance of your sales team.  

Sales Process

Improving your sales process can have a dramatic impact not only on the closing rates, but also on customer satisfaction and referrals. Bungalo Group can help you:

• Map the sales process for professional and residential clients with staff
• Identify and close gaps and weaknesses
• Leverage strengths and improve communication
• Build in systems for tracking and managing leads
• Monitor key metrics and results
• Transfer "inactive" or "lost" leads back to marketing until the customer is ready to buy

Internal Research: Lead Data 

In partnership with your staff and leadership, Bungalo Group will help you develop goals around the performance of your sales team. As part of this process deliverables may include: 

• Meetings with key staff
• Analyze lead data to determine closing rates (by division, by rep, by product line)
• Recommend strategies for refining the offering and the customer experience (the what)
• Determine key performance indicators (KPI). For example: sales by customer segment, margins, closing rates, revenue by division

External Research: Customer Survey Analysis

A deep dive into your lead and customer data provides much-needed insight and strategic focus. We help you ask and answer questions like:

• Why do people buy from us? Or not?
• What's important to them? How do they use our product or service?
• Which of our products and services are most appealing to buyers and why?
• How can we improve?
• What are the highs and lows of our customer experience?
• How are we different (or just like) the competition?
• What do people say about us?
• Is there a sweet spot for us in the marketplace?
• How has our performance changed?
• Which of our marketing strategies are working?

Staff Training 

Bungalo assists with the roll out of new procedures, roll playing, and on going coaching.  For on-going effectivess of your staff, enroll your team in CloseMasters. 

Aligning marketing activity with your sales activity can drasticallly improve results.  Ask Bungalo how they can work with you on both. Contact us.